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Escalate the bandwidth

This is a simple communication pattern originally inspired by a blog post.

The practice is that whenever you are participating in communications that are getting challenging, escalate the bandwidth of the medium. A core idea behind it is that a lot of communication between humans is non verbal and the higher the bandwidth of the communication medium, the easier it is to resolve differences.

  1. from asynchronous text (email, messaging) go to a voice call
  2. from a voice call go to a video call
  3. from a video call go to an in person meeting
  4. from an in person meeting go to a facilitated or mediated meeting

The original blog post had messaging (synchronous) as a lower bandwidth than email, other people see synchronous text as higher bandwidth.

escalate-the-bandwidth.txt · Last modified: 2018/09/27 06:15 by joshua